What to do if you are not receiving alert emails

Troubleshooting & FAQUpdated August 3, 2026

If you are not getting alert emails, it is usually one of a few simple things. Work through this checklist.

Checklist

  • Confirm the saved search has alerts turned on and an alert frequency set.
  • Check that the search is not so narrow that there are simply no new matches in the window.
  • Look in your spam or promotions folder, and add our sender address to your contacts.
  • Make sure your email address is correct and verified in your account.

Still stuck

If alerts still are not arriving, contact support and we will check delivery on our side. You can also review new matches any time on your dashboard, even between emails.

Was this helpful?

Related guides

Save a search and turn on alertsFrequently asked questionsWhat to do if you are not seeing good matchesUse the AI assistant to research and decideFind agency and procurement contacts

Learn more

Still have questions? Contact support.

← Back to Help Center

Stop Searching. Start Winning.

BidSparq finds government contracts across 23,000+ sources and matches them to your business with AI, so you never miss an opportunity.

Start Free Trial →