13 published rate records across 13 unique labor categories. Source: GSA CALC+.
per hour
| Labor Category | SIN | Education | Years | Worksite | Clearance | Current | Year 2 | Year 3 |
|---|---|---|---|---|---|---|---|---|
| Supervisor Program Operations - Contact Center | 561422 | Bachelors | 5 | Contractor_Facility | - | $190.43 | $190.43 | - |
| Contact Center Software Developer | 561422 | Bachelors | 3 | Contractor_Facility | - | $149.45 | $149.45 | - |
| Sr. Supervisor Contact Center Operations | 561422 | High School | 3 | Contractor_Facility | - | $127.96 | $127.96 |
Data source: GSA CALC+ ( calc.gsa.gov). Rates refreshed daily from api.gsa.gov/acquisition/calc/v3.
| - |
| Contact Center IT Systems Analyst | 561422 | Bachelors | 5 | Contractor_Facility | - | $121.48 | $121.48 | - |
| Contact Center Subject Matter Expert | 561422 | High School | 2 | Contractor_Facility | - | $118.89 | $118.89 | - |
| Supervisor Contact Center Operations | 561422 | High School | 3 | Contractor_Facility | - | $118.89 | $118.89 | - |
| Contact Center Software Quality Assurance Analyst | 561422 | Bachelors | 2 | Contractor_Facility | - | $115.98 | $115.98 | - |
| Contact Center Trainer | 561422 | High School | 2 | Contractor_Facility | - | $102.77 | $102.77 | - |
| Contact Center Account Manager | 561422 | Bachelors | 2 | Contractor_Facility | - | $96.73 | $96.73 | - |
| Contact Center Quality Assurance Specialist | 561422 | High School | 1 | Contractor_Facility | - | $89.67 | $89.67 | - |
| Senior Contact Center Agent | 561422 | High School | 2 | Contractor_Facility | - | $85.64 | $85.64 | - |
| Contact Center Agent 1 | 561422 | High School | 0 | Contractor_Facility | - | $65.49 | $65.49 | - |
| Contact Center Agent 2 | 561422 | High School | 1 | Contractor_Facility | - | $65.49 | $65.49 | - |