41 published rate records across 41 unique labor categories. Source: GSA CALC+.
per hour
| Labor Category | SIN | Education | Years | Worksite | Clearance | Current | Year 2 | Year 3 |
|---|---|---|---|---|---|---|---|---|
| Contact Center/Customer Service Subject Matter Expert | 561422 | Masters | 15 | Contractor_Facility | — | $336.80 | $344.21 | $351.78 |
| Subject Matter Expert | 541611, 541613, 541910 | Masters | 15 | Contractor_Facility | — | $336.80 | $344.21 | $351.78 |
| Contact Center Senior Consultant II | 561422 | Masters | 15 |
Data source: GSA CALC+ ( calc.gsa.gov). Rates refreshed daily from api.gsa.gov/acquisition/calc/v3.
| Contractor_Facility |
| — |
| $273.52 |
| $279.54 |
| $285.69 |
| Senior Consultant II | 541611, 541613, 541910 | Masters | 15 | Contractor_Facility | — | $273.52 | $279.54 | $285.69 |
| Contact Center Senior Consultant I | 561422 | Masters | 12 | Contractor_Facility | — | $219.88 | $224.72 | $229.66 |
| Senior Consultant I | 541611, 541613, 541910 | Masters | 12 | Contractor_Facility | — | $219.88 | $224.72 | $229.66 |
| Project Manager | 541611, 541613, 541910 | Masters | 10 | Contractor_Facility | — | $211.12 | $215.76 | $220.51 |
| Contact Center/Customer Service Project Manager | 561422 | Masters | 10 | Contractor_Facility | — | $208.05 | $212.63 | $217.31 |
| Contact Center Senior Researcher | 561422 | Masters | 10 | Contractor_Facility | — | $158.65 | $162.14 | $165.71 |
| Senior Researcher | 541611, 541613, 541910 | Masters | 10 | Contractor_Facility | — | $158.65 | $162.14 | $165.71 |
| Statistician | 541611, 541613, 541910 | Masters | 5 | Contractor_Facility | — | $153.67 | $157.05 | $160.51 |
| Computer Programmer | 541611, 541613, 541910 | Bachelors | 5 | Contractor_Facility | — | $141.58 | $144.69 | $147.87 |
| Contact Center Director | 561422 | Bachelors | 5 | Contractor_Facility | — | $131.09 | $133.97 | $136.92 |
| Field Services Manager/Director | 541611, 541613, 541910 | Bachelors | 5 | Contractor_Facility | — | $131.09 | $133.97 | $136.92 |
| Contact Center Computer Programmer | 561422 | Bachelors | 5 | Contractor_Facility | — | $129.37 | $132.23 | $135.14 |
| Researcher/Senior Analyst | 541611, 541613, 541910 | Bachelors | 5 | Contractor_Facility | — | $109.58 | $111.99 | $114.45 |
| Contact Center Researcher/Senior Analyst | 561422 | Bachelors | 5 | Contractor_Facility | — | $108.37 | $110.75 | $113.19 |
| Analyst | 541611, 541613, 541910 | Bachelors | 5 | Contractor_Facility | — | $102.10 | $104.35 | $106.65 |
| Contact Center Analyst | 561422 | Bachelors | 5 | Contractor_Facility | — | $102.10 | $104.35 | $106.65 |
| Contact Center Database Administrator/Project Coordinator | 561422 | Bachelors | 3 | Contractor_Facility | — | $95.45 | $97.55 | $99.70 |
| Database Administrator/Project Coordinator | 541611, 541613, 541910 | Bachelors | 3 | Contractor_Facility | — | $95.45 | $97.55 | $99.70 |
| Call Center Manager | 541611, 541613, 541910 | Bachelors | 5 | Contractor_Facility | — | $95.13 | $97.22 | $99.36 |
| Contact Center Manager | 561422 | Bachelors | 5 | Contractor_Facility | — | $85.79 | $87.68 | $89.61 |
| Contact Center Support Staff - Acctg./Acctg. Adm. | 561422 | Bachelors | 5 | Contractor_Facility | — | $75.93 | $77.60 | $79.31 |
| Support Staff - Acctg./Acctg. Adm. | 541611, 541613, 541910 | Bachelors | 5 | Contractor_Facility | — | $75.93 | $77.60 | $79.31 |
| Contact Center Research Assistant | 561422 | Bachelors | 1 | Contractor_Facility | — | $71.19 | $72.76 | $74.36 |
| Research Assistant | 541611, 541613, 541910 | Bachelors | 1 | Contractor_Facility | — | $71.19 | $72.76 | $74.36 |
| Assistant Call Center Manager/Field Service Liaison | 541611, 541613, 541910 | Bachelors | 2 | Contractor_Facility | — | $68.03 | $69.53 | $71.06 |
| Assistant Contact Center Manager | 561422 | Bachelors | 2 | Contractor_Facility | — | $68.03 | $69.53 | $71.06 |
| Contact Center Supervisor | 561422 | High School | 1 | Contractor_Facility | — | $55.35 | $56.57 | $57.81 |
| Supervisor | 541611, 541613, 541910 | High School | 1 | Contractor_Facility | — | $55.35 | $56.57 | $57.81 |
| Contact Center Support Staff | 561422 | High School Equivalent | 1 | Contractor_Facility | — | $49.04 | $50.12 | $51.22 |
| Support Staff | 541611, 541613, 541910 | High School | 1 | Contractor_Facility | — | $49.04 | $50.12 | $51.22 |
| Contact Center Representatives/Validators/Data Entry III** | 561422 | High School | 2 | Contractor_Facility | — | $46.73 | $47.76 | $48.81 |
| Interviewers/Validators/Data Entry III** | 541611, 541613, 541910 | High School | 2 | Contractor_Facility | — | $46.73 | $47.76 | $48.81 |
| Contact Center Representatives/Validators/Data Entry II | 561422 | High School | 1 | Contractor_Facility | — | $42.94 | $43.88 | $44.85 |
| Interviewers/Validators/Data Entry II | 541611, 541613, 541910 | High School | 1 | Contractor_Facility | — | $42.94 | $43.88 | $44.85 |
| Bi-lingual Interviewers/Validators/Data Entry | 541611, 541613, 541910 | High School | 0 | Contractor_Facility | — | $40.14 | $41.02 | $41.92 |
| Contact Center Bi-lingual (Eng/Span) Representatives/Validators/Data Entry | 561422 | High School | 0 | Contractor_Facility | — | $40.14 | $41.02 | $41.92 |
| Contact Center Representatives/Validators/Data Entry I | 561422 | High School | 0 | Contractor_Facility | — | $37.04 | $37.85 | $38.68 |
| Interviewers/Validators/Data Entry I | 541611, 541613, 541910 | High School | 0 | Contractor_Facility | — | $37.04 | $37.85 | $38.68 |