BOACONT_IDV_47QTCA20D00ER_4732
Labor rates — PIONEER CUSTOMER EXPERIENCE, LLC
48 published rate records across 48 unique labor categories. Source: GSA CALC+.
- Median
- $104.56
- 25th / 75th pct
- $83/$128
- Min
- $53.05
- Max
- $310.97
per hour
| Labor Category | SIN | Education | Years | Worksite | Clearance | Current | Year 2 | Year 3 |
|---|---|---|---|---|---|---|---|---|
| Contact Center Vice President - Program | 561422 | Bachelors | 10 | Virtual | true | $310.97 | $310.97 | $310.97 |
| Subject Matter Expert IV | 541611, 522310, 561422 | Masters | 15 | Virtual | true | $293.30 | $293.30 | $293.30 |
| Program Manager M2 | 541611, 522310, 561422 | Masters | 15 | Virtual | true | $225.94 | $225.94 | $225.94 |
| Subject Matter Expert III | 541611, 522310, 561422 | Bachelors | 10 | Virtual | true | $220.84 | $220.84 | $220.84 |
| Contact Center Senior Director | 561422 | Bachelors | 10 | Virtual | true | $194.33 | $194.33 | $194.33 |
| Subject Matter Expert II | 541611, 522310, 561422 | Bachelors | 7 | Virtual | true | $187.57 | $187.57 | $187.57 |
| Contact Center Software Engineer IV | 561422 | Bachelors | 10 | Virtual | true | $177.58 | $177.58 | $177.58 |
| Program Manager M1 | 541611, 522310, 561422 | Bachelors | 10 | Virtual | true | $166.69 | $166.69 | $166.69 |
| Contact Center Software Engineer III | 561422 | Bachelors | 7 | Virtual | true | $149.68 | $149.68 | $149.68 |
| Contact Center Director | 561422 | Bachelors | 5 | Virtual | true | $147.34 | $147.34 | $147.34 |
| Contact Center Software Engineer II | 561422 | Bachelors | 4 | Virtual | true | $143.69 | $143.69 | $143.69 |
| Business Analyst III | 541611, 522310, 561422 | Bachelors | 7 | Virtual | true | $129.13 | $129.13 | $129.13 |
| IT Security Specialist IV | 561422 | Bachelors | 12 | Virtual | true | $127.64 | $127.64 | $127.64 |
| Business Systems Specialist IV | 541611, 522310, 561422 | Masters | 10 | Virtual | true | $127.50 | $127.50 | $127.50 |
| Contact Center Training Senior Manager | 561422 | Bachelors | 3 | Virtual | true | $118.50 | $118.50 | $118.50 |
| Project Manager M2 | 541611, 522310, 561422 | Bachelors | 10 | Virtual | true | $117.73 | $117.73 | $117.73 |
| IT Security Specialist III | 561422 | Bachelors | 12 | Virtual | true | $117.00 | $117.00 | $117.00 |
| Contact Center Software Engineer I | 561422 | Bachelors | 0 | Virtual | true | $116.44 | $116.44 | $116.44 |
| Test Engineer Manager | 541611, 561422 | Bachelors | 12 | Virtual | true | $113.22 | $113.22 | $113.22 |
| Business Analyst II | 541611, 522310, 561422 | Bachelors | 4 | Virtual | true | $110.59 | $110.59 | $110.59 |
| Project Manager M1 | 541611, 522310, 561422 | Bachelors | 7 | Virtual | true | $108.29 | $108.29 | $108.29 |
| Contact Center Quality Assurance Manager | 561422 | Bachelors | 5 | Virtual | true | $106.32 | $106.32 | $106.32 |
| IT Security Specialist I | 561422 | Bachelors | 5 | Virtual | true | $105.55 | $105.55 | $105.55 |
| Senior Test Engineer | 541611, 561422 | Bachelors | 10 | Virtual | true | $105.55 | $105.55 | $105.55 |
| Contact Center Senior Manager | 561422 | Bachelors | 7 | Virtual | true | $103.56 | $103.56 | $103.56 |
| Business Systems Specialist III | 541611, 522310, 561422 | Bachelors | 7 | Virtual | true | $101.92 | $101.92 | $101.92 |
| Contact Center Training Manager | 561422 | Bachelors | 3 | Virtual | true | $101.28 | $101.28 | $101.28 |
| Contact Center Senior Analyst - Reporting | 561422 | Bachelors | 5 | Virtual | true | $96.04 | $96.04 | $96.04 |
| IT Security Specialist II | 561422 | Bachelors | 10 | Virtual | true | $95.73 | $95.73 | $95.73 |
| Quality Assurance Analyst III ** | 541611, 522310, 561422 | Bachelors | 7 | Virtual | true | $93.79 | $93.79 | $93.79 |
| Contact Center Manager | 561422 | Bachelors | 5 | Virtual | true | $91.53 | $91.53 | $91.53 |
| Contact Center Facilities Manager | 561422 | Bachelors | 5 | Virtual | true | $91.30 | $91.30 | $91.30 |
| Business Analyst I | 541611, 522310, 561422 | Bachelors | 0 | Virtual | true | $89.64 | $89.64 | $89.64 |
| Business Systems Specialist II | 541611, 522310, 561422 | Bachelors | 4 | Virtual | true | $88.22 | $88.22 | $88.22 |
| Quality Assurance Analyst II ** | 541611, 522310, 561422 | Bachelors | 4 | Virtual | true | $85.49 | $85.49 | $85.49 |
| Contact Center Quality Assurance Supervisor | 561422 | Bachelors | 3 | Virtual | true | $83.11 | $83.11 | $83.11 |
| Communications Specialist II | 541611, 522310, 561422 | Bachelors | 4 | Virtual | true | $80.90 | $80.90 | $80.90 |
| Business Process Analyst II | 541611, 522310, 561422 | Bachelors | 4 | Virtual | true | $80.74 | $80.74 | $80.74 |
| Contact Center Analyst - Finance & Accounting | 561422 | Bachelors | 3 | Virtual | true | $79.39 | $79.39 | $79.39 |
| Contact Center Training Supervisor | 561422 | Bachelors | 3 | Virtual | true | $78.77 | $78.77 | $78.77 |
| Contact Center Supervisor - Data Entry | 561422 | Bachelors | 3 | Virtual | true | $77.49 | $77.49 | $77.49 |
| Communications Specialist I | 541611, 522310, 561422 | Associates | 0 | Virtual | true | $73.53 | $73.53 | $73.53 |
| Quality Assurance Analyst I ** | 541611, 522310, 561422 | Associates | 0 | Virtual | true | $70.69 | $70.69 | $70.69 |
| Test Engineer | 541611, 561422 | Bachelors | 0 | Virtual | true | $67.69 | $67.69 | $67.69 |
| Business Process Analyst I | 541611, 522310, 561422 | Bachelors | 0 | Virtual | true | $64.15 | $64.15 | $64.15 |
| Contact Center Team Lead ** | 561422 | Associates | 1 | Virtual | true | $59.93 | $59.93 | $59.93 |
| Contact Center Supervisor | 561422 | Bachelors | 3 | Virtual | true | $58.50 | $58.50 | $58.50 |
| Contact Center Training I | 561422 | Bachelors | 2 | Virtual | true | $53.05 | $53.05 | $53.05 |
Data source: GSA CALC+ ( calc.gsa.gov). Rates refreshed daily from api.gsa.gov/acquisition/calc/v3.