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Contract Vehicles/BOA
BOAActiveMULTIPLE AWARD
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PIONEER CUSTOMER EXPERIENCE, LLC

Federal contract vehicle issued by General Services Administration — Federal Acquisition Service

Active opportunities

Live solicitations from our feed connected to this vehicle — task orders or on-ramps that reference it, plus open opportunities in its NAICS (522310).

Vehicle Type
BOA
Recipient UEI
M3NRN5ZZV6L3
Action Date
2020-09-09
Ordering Period Start
2020-09-09
Last Date to Order
2030-09-08
NAICS
522310
Set-Aside
Open / Full and Open
Pricing Type
K
Competition
FULL AND OPEN COMPETITION
Bidders at Award
Many (999+)
Verify on USAspending
View source record ↗
Data freshness
Refreshed from USAspending 4 days ago

Ceiling Utilization

How much of this vehicle's ceiling has been ordered via task orders we've linked.

Ceiling
—
Obligated under it
$428K

across 2 linked task orders

Utilization
—

Schedule Pricing

Published labor rates from GSA CALC+ — what PIONEER CUSTOMER EXPERIENCE, LLC can charge under this schedule.

Full rate card →Official pricelist ↗
Rate records
48

48 unique labor categories

Median rate
$104.56/hr
Range
$53.05–$310.97

per hour

Quartiles (p25 / p75)
$83/$128

Top 5 highest-paid labor categories

  • Contact Center Vice President - Program

    Bachelors · 10+ yrs · true clearance · Virtual

    $310.97/hr

  • Subject Matter Expert IV

    Masters · 15+ yrs · true clearance · Virtual

    $293.30/hr

  • Program Manager M2

    Masters · 15+ yrs · true clearance · Virtual

    $225.94/hr

  • Subject Matter Expert III

    Bachelors · 10+ yrs · true clearance · Virtual

    $220.84/hr

  • Contact Center Senior Director

    Bachelors · 10+ yrs · true clearance · Virtual

    $194.33/hr

Task Order Intelligence

Order velocity, vendor win-share, and set-aside utilization based on 2 captured task orders.

Limited sample

Order velocity

Task orders + obligated $ by quarter

  • 2024-Q3
    1$51K

Vendor win-share

Top recipients by obligated $

  1. 1PIONEER CUSTOMER EXPERIENCE, LLC
    $428K100%

Set-aside utilization

How task-order $ flows across set-aside categories on this vehicle

  • Open / Full and Open
    100%$428K

Source: USAspending.gov task-order awards linked to this vehicle. Coverage improves as more order records are ingested.

Procurement Officers

Beacon · Pro Max

Top buyer-side contacts at General Services Administration— the people who post RFPs, ranked by solicitation activity. Sourced from BidSparq's 85,978-contact procurement-officer graph built from real solicitation history.

See the top 10 procurement officers at this agency — name, role, recent activity, contact kind.

Sourced from BidSparq's buyer-side contact graph (85,978 officers from real solicitation history). What is Beacon?

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Task Orders Issued Under This Vehicle2

Order PIIDRecipientAmountDate
CONT_AWD_1605C524F00028_1605_47QTCA20D00ER_4732PIONEER CUSTOMER EXPERIENCE, LLC$51K2024-09-27
CONT_AWD_1605C521F00042_1605_47QTCA20D00ER_4732PIONEER CUSTOMER EXPERIENCE, LLC$378K2021-09-27

Sibling Holders8

Other companies holding vehicles on the same line — same awarding agency, same NAICS, multi-award structure. These are the direct competitors when an order comes up.

HolderAmountExpiresSet-Aside
THE DEBT EXCHANGE, INC.—2026-02-28Open / Full and Open
GREENGATE LLC—2027-11-04Open / Full and Open
RISKSPAN, INC.—2029-02-19Open / Full and Open
CORELOGIC SOLUTIONS, LLC—2028-04-13Open / Full and Open
PUBLIC PROPERTIES LLC—2028-04-29Open / Full and Open
NATIONAL CREDIT SERVICES, INC.—2028-04-23Open / Full and Open
CROWE LLP—2028-08-06Open / Full and Open
COAST PROFESSIONAL, INC.—2028-01-02Open / Full and Open

Similar Vehicles

Other active vehicles in the same NAICS family (prefix 5223). Useful for understanding what else is open in this space.

Vehicle data sourced from USAspending.gov. Last refreshed via daily sync. See all vehicles, learn more about how BidSparq's vehicle intelligence compares to GovTribe, or read the launch writeup.